Frequently Asked Questions
Everything you need to know about your eufy smart home experience in Canada.
What are your shipping rates and delivery times within Canada?
We offer free standard shipping on all orders over $50 CAD. Delivery typically takes 3-7 business days depending on your province, with tracking provided via email once your order leaves our warehouse.
What is the warranty policy for eufy products?
Most eufy products, including our RoboVacs and Video Doorbells, come with a 12-month limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.
Are eufy products compatible with Google Assistant and Amazon Alexa?
The majority of our smart home devices, including our security cameras and smart bulbs, are fully compatible with both Amazon Alexa and Google Assistant for seamless voice control.
Do I need a monthly subscription for eufy security cameras?
No, one of the primary benefits of eufy Security is that we offer local storage options with no required monthly fees. You can store your footage locally on the HomeBase or an SD card depending on the model.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.